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1. You are writing to share feedback on...
Novaform Gel Mattress
Novaform Gel Mattress Topper
2. Where did you purchase your Novaform Gel product?
Costco Warehouse store
Costco.com
3. When purchasing a mattress how important is it for you to feel a sample in a store before purchasing?
Not important at all
1
2
3
4
5
Extremely important
3A. When purchasing a mattress topper how important is it for you to feel a sample in a store before purchasing?
Not important at all
1
2
3
4
5
Extremely important
3B. When purchasing a pillow how important is it for you to feel a sample in a store before purchasing?
Not important at all
1
2
3
4
5
Extremely important
4. What is most important to you when purchasing a pillow? (Pick all that apply)
Brand Name
Price
Firmness
Softness
Hypo-allergenic
Size and Shape
Other (please specify)
5. The reason you purchased the Novaform Gel product was... (check all that apply)
To get a better nights sleep
Help with neck/back pain
Have used memory foam products in the past
To extend the life of my mattress (for mattress topper only)
6. Please indicate your initial feelings on the Novaform Gel product during the first week of usage.
Very Positive
Positive
Somewhat positive
Neutral
Not positive
7. After 4 weeks of using the Novaform Gel product, what were your feelings on the product?
Very Positive
Positive
Somewhat positive
Neutral
Not positive
8. After 4 weeks of using the Novaform Gel product, please tell us what you think we can improve.
Softness
Support
Firmness
Coolness of foam
NA
Other (please specify)
9. Please indicate your level of interest in a pillow made of the same innovative Gel infused Memory Foam.
Very interested
Interested
Somewhat interested
Not interested
Not sure/NA
10. Are there any other products that you think would benefit from the Gel infused Memory Foam?
No
Yes (please specify)
11. Are you interested in sharing additional feedback on this product for additional awards?
No
Yes (provide email)
